Tomasetto guarantees the conformity of the Products to European laws and regulations: any other conformity is given if not specifically requested by the customer and agreed in writing.
All the warranty claims shall be sent to your supplier(s) of Tomasetto products, by sending them the editable warranty forms, below available for download, duly filled. Tomasetto Achille Spa will only accept returns from its distribution network which have been authorized.
How to proceed, then, to send a warranty claim?
1- Verify, in first instance, that the installation and calibration procedures have been done in accordance with the instructions listed in the products leaflets and Technical Manuals and Installation Guides (please contact your supplier for further information).
Please note that in the Frequently Asked Questions, section some useful tips on the problems resolution are also available.
2- If the instructions listed in the FAQ section are not sufficient to solve your problem, fill the editable warranty forms available for download at the bottom of this page.
3- Points 1&2 have not been helpful to solve your problem? Please, do not hesitate to send your claim to Tomasetto Achille Spa by means of our contact form.